Frequently Asked Questions
Get answers about shipping, delivery, and parcel tracking with VelocityautoLogistics Logistics.
Enter your tracking number on our Tracking Page to view real-time updates on your package’s location and status.
Domestic deliveries usually take 1–3 business days. International shipments may take 5–10 business days depending on customs and distance.
If your package is delayed, you’ll be notified via email or SMS. In case of a lost shipment, our support team will assist with claims and recovery.
Yes, we provide specialized handling with additional packaging and insurance options for fragile, luxury, and high-value shipments.
Address changes may be possible before final delivery. Please contact customer support immediately to request an update.
Yes, we ship to over 180 countries worldwide with multiple carrier partners including DHL, UPS, and FedEx for reliable global delivery.
International parcels may require customs clearance. You’ll be notified if additional documentation or duties are needed before release.
Our support team is available 24/7 via email or phone at +1 800 123 456.